Refund Policy

If you are not satisfied with a new paid subscription, contact us within 14 days of the initial purchase and we will review the request for a refund. Approved refunds may be prorated or denied when the account shows substantial usage, abuse, policy violations, or other circumstances that make a refund unreasonable.

You may cancel your subscription at any time to prevent future renewals. Renewal charges are generally non-refundable once a new billing period begins, but we will review accidental renewal requests made promptly after the charge.

One-time top-ups or add-ons are generally non-refundable once delivered, consumed, or used for processing. If a top-up was purchased by mistake and has not been used, contact us promptly and we will review the request.

If you believe you were charged twice, charged incorrectly, or billed after cancellation, contact us with the account email and transaction details. Confirmed duplicate charges or billing errors will be corrected or refunded.

Approved refunds are processed through Paddle to the original payment method when possible. Bank, card, and regional payment network timing may vary, and taxes or currency conversion effects may be handled according to Paddle and payment-network rules.

To request a refund review, contact support@tablesnap.app with your account email, transaction date, and reason for the request.